New Seasons Market Neighbor Rewards Frequently Asked Questions | New Seasons Market

Neighbor Rewards FAQs

Frequently Asked Questions about Neighbor Rewards:


What is New Seasons Market Neighbor Rewards?

Neighbor Rewards is our way of saying thanks to you, our awesome customers. Over the years, you’ve supported our business while sharing our commitment to environmental sustainability and small regional producers. We’re so grateful — and this is our way of sending a thank you back your way. You’ll earn rewards on just about everything you buy at New Seasons Market. Plus, you’ll get double the points when you support our collaborative and unique partnerships by buying New Seasons Market Partner Brand products made by small regional producers. Bring your own reusable shopping bags for even more points each time you visit the store. And, if you’re signed up for mobile and email communications, you’ll receive other special extras as well.


How do I join?

There are three ways to join:

  1. Visit newseasonsmarket.com/rewards to sign up online.
  2. On your next shopping trip, just enter your mobile phone number on the pin pad during checkout.
  3. Text NEIGHBOR to 54967.

After you enroll, you’ll get a quick text to verify everything and complete your enrollment. You’re in!


How do I earn points?

Enter your mobile phone number at the pin pad and hit the green ENTER button before inserting your payment card at checkout. You’ll earn 1 point per dollar on *almost everything you buy. And, when you buy New Seasons Market brand products, you’ll earn two points for every dollar spent. Plus, on every visit you bring your own reusable shopping bags, you’ll get an extra 10 points!
*A quick list of items you won’t be able to earn points with: alcohol, postage stamps, transit passes, bottle deposits, donations, taxes, fees, in-store events and services, and gift cards.


What products earn double points?

You’ll get two points per dollar spent on all New Seasons Market brand products. These include New Seasons Market Partner Brand products, often made in partnership with small, regional businesses; and Made items—chef-inspired goodies made by or for New Seasons Market.

Partner brand product image


Why didn’t I get points on my purchase?

To ensure you earn points every time you shop, punch in your mobile phone number at the beginning of your checkout each time you shop and don’t forget to press the green ENTER button on the pin pad! It’s best to enter your phone number before presenting your payment to ensure your account was recognized before the cashier finalizes the transaction. Look for the “Welcome Back!” message on the pin pad screen. If you see that and are buying eligible items (see above), your points will be reflected in the balance at the bottom of your receipt.


What do I get with my points?

As soon as you earn 500 points, you’ll automatically get a $5 reward on your account to spend next time you’re at the store or any time you shop in the next 45 days. You also have the choice to gift any or all of your Neighbor Rewards (in dollar increments) to a featured local partner within your online account. We’ll notify you as soon as you hit 500 points—and then, your point balance will reset and you’ll immediately start earning points towards your next $5 reward.


Do my points and rewards expire?

Your points will only expire after 6 months of no activity. Otherwise, you can continue earning a reward every time you shop. Rewards expire after 45 days. Points earned prior to 1/1/20 expire after 12 months of no activity and rewards earned prior to 1/1/20 expire after 60 days.


How do I get special offers?

If you’re already enrolled in Neighbor Rewards and have an online account, go to www.newseasonsmarket.com/rewards to log in. Under the “My Information” tab, click “Edit Information.” Select the “Text Messages” and/or “E-mails” check boxes to the right before clicking “Update.” Voila!

If you already enrolled with your phone number at the pin pad or through text, but do not yet have an online account, go to www.newseasonsmarket.com/account/preregister and select the “Text Messages” and/or “E-mails” check boxes to get signed up for special offers.

If you haven’t joined Neighbor Rewards yet, go to www.newseasonsmarket.com/account/create. Enter your information in the necessary fields, including your phone number and e-mail address, and then select the “Text Messages” and/or “E-mails” check boxes at the bottom before clicking “Join.”

Remember to update your profile with your birthday because we just may send you a special treat.

You’ll receive special offers via email and/or text messages occasionally, often based on your shopping preferences. Just click the button or link in the message to load the offer to your account, then when you purchase the eligible items during the dates of the offer and enter your phone number at checkout, the offer will apply automatically.


Can I stack my rewards with other coupons or offers?

Yes! Your rewards are yours—you can use them however you’d like. You choose when to use them, and are welcome to combine them with other offers. If you happen to earn another 500 points before you spend your reward balance within 60 days, you’ll have another $5 reward added to your balance.


Can I donate my rewards?

Yes, you can! If you have any rewards available, you have the choice to gift any or all of your Neighbor Rewards (in dollar increments) to a featured local partner.
If you’re already enrolled in Neighbor Rewards and have an online account, go to www.newseasonsmarket.com/rewards to log in. Under the “Gift It!” tab, you’ll find information about the featured local partner. We will be featuring a different partner throughout the year, so check back here to find out who it is and read their stories so you know exactly who your gift is supporting.


How do I sign up for email receipts?

If you’re already enrolled in Neighbor Rewards and have an online account, go to www.newseasonsmarket.com/rewards to log in. Under the “My Information” tab, click “Edit Information.” Select the “E-receipts” check box to the right before clicking “Update”.

If you already enter your phone number at the pin pad, but would like to create an online account to sign up for e-receipts, go to www.newseasonsmarket.com/account/preregister. Once your phone number and e-mail address link up, you will have the option to check boxes for “E-receipts” before clicking “Join”.

If you haven’t joined Neighbor Rewards yet, go to www.newseasonsmarket.com/account/create. Enter your information in the necessary fields, including your phone number and e-mail address, and then select the “E-receipts” check box at the bottom before clicking “Join”.


Do I have to be signed up for Neighbor Rewards to get email receipts?

Yes, you’ll need to identify yourself each time you check out with your enrolled phone number. Look for the “Welcome Back” message on the pin pad to verify that your transaction has linked to Neighbor Rewards. Once you create a profile at newseasonsmarket.com/rewards, you can sign up for e-receipts and update your contact preferences at any time.


Why am I not receiving my email receipts?

There are a few reasons why you may not be receiving your e-receipts:

•   Log in to your online account (see above) to make sure “E-receipts” is selected under your Contact Preferences and that your email address is correct.

•   Check your spam folder! You can also add receipts@neighborrewards.com to your safe sender’s list to make sure your email provider isn’t accidentally blocking our emails.


Do I need to join Neighbor Rewards to get sale prices?

Not at all! All customers will continue to have access to sales, and only those enrolled in Neighbor Rewards will earn points for their purchases.


I’m already signed up for New Seasons Market emails. Do I still need to join Neighbor Rewards?

Yes! Since Neighbor Rewards is all-new, you’ll need to join using your mobile phone number—it’s how we’ll add points and access your account when you check out. Once you’ve joined with your phone number, make sure to connect your email address by completing your online profile at www.newseasonsmarket.com/rewards.


Where can I update my information and track my points and reward balances?

Visit www.newseasonsmarket.com/rewards to create your profile. From there, you can update your account information, change your contact preferences, opt in to e-receipts and track your points and rewards. To quickly check your points and rewards balance, you can also text “BALANCE” to 54967 if you’re signed up for text notifications. 


Does my profile contain points accrued for a purchase, purchase history or e-receipts?

Your online profile does not (yet) show points accrued for a single purchase, purchase history or e-receipts. It does show total point balance and reward balance. If you need a copy of a receipt for a past transaction, please send an e-mail to NeighborRewards@newseasonsmarket.com with the following transaction information: date, time, store location, total amount and last 4 digits of your credit card.  We are working hard to bring these features to online accounts in the future!


Can I combine accounts with a household member?

Each Neighbor Rewards account has one account owner—and can only have one mobile phone number, email address and name attached to it. If your family wants to share an account to accumulate points, please choose one family member to be the primary account holder—and decide which mobile phone number and email address to use on your account. Each member of the household can then use the account by typing in that mobile phone number at checkout.


I forgot to put in my mobile phone number for a purchase. Can I still get my points?

•   Did you receive an e-receipt? Congrats, that means your transaction linked to your account and you accrued points for eligible purchases.

•   If you have a paper receipt, you can look to the bottom of the receipt to see points accrued for that purchase. This feature is currently unavailable for e-receipts

•   You can check your points balance in your profile at newseasonsmarket.com/rewards or text “BALANCE” to 54967 if you’re signed up for text communications.

•   Don’t see your points? Go ahead and email NeighborRewards@NewSeasonsMarket.com; make sure to include your enrolled phone number and have your receipt info handy.


Can I participate in Neighbor Rewards if I don’t have a mobile phone number?

We encourage you to sign up with a cell phone number—if you have one—because that’s the best way to get the most out of the program with the easiest experience. However, we understand not everyone has or wants to use their cell phone to participate in Neighbor Rewards, in which case you’re welcome to use your landline phone number. The best way to join the program, in this case, is through the online customer portal at www.newseasonsmarket.com/join.


How do I change the phone number associated with my account?

Please email NeighborRewards@NewSeasonsMarket.com and include the phone number you signed up with and the number you want it changed to, and we’ll be happy to help. We encourage you to sign up with a mobile phone number to get the most out of the program.


How do I change the e-mail address associated with my account?

Visit www.newseasonsmarket.com/rewards to log-in to your online profile. Under the “My Information” tab, click “Edit Information.” Replace your outdated e-mail address with the correct one and then click “Update.”


Why are you asking for my dietary preferences?

Well, the more we know about you—how you choose to shop, and why you choose the things you do— the more we can tailor your offers and experiences to what matters to you. We care about your time, and want to be respectful of how often we email or text you. Understanding your dietary preferences is one way we can make sure we only send you what’s relevant.


Can I earn rewards for my Instacart purchases online?

You sure can. Within the Instacart site, just enter your mobile phone number at checkout or add it to your account within the Instacart site or app by going to “Account Settings” and then “Loyalty Card”. Once you have added your mobile phone number to your account, your Instacart purchases will automatically link to your Neighbor Rewards account and you will no longer see the option at checkout.


Will my Instacart purchases reflect in my point balance right away?

You can expect to see your points reflected in your Neighbor Rewards balance within two days of your Instacart purchase.


Can I use my rewards for my Instacart purchases online?

Not at this time. Rewards can only be redeemed or used in-store. The same applies to special Neighbor Rewards offers sent to you.


Why don’t I earn points on alcohol?

Alcohol is a controlled substance in Oregon, Washington and California, restricting us from granting points on alcohol purchases. However, you can redeem a reward on any total purchase that may include alcohol.


Do you sell personal information like phone numbers or purchase history?

No, we will not sell your information. View our privacy policy here.


Other questions?

Still have questions—or need help with something? We have answers, and we’re here for you. Email NeighborRewards@NewSeasonsMarket.com and we’ll be happy to help! Please include your name, phone number associated with the account, and a description of your question, including when and where your transaction was made, if applicable.