Neighbor Rewards FAQs | New Seasons Market
Welcome to Neighbor Rewards

What is New Seasons Neighbor Rewards?

Neighbor Rewards is our way of saying thanks to you, our awesome customers. Over the years, you’ve supported our business while sharing our commitment to environmental sustainability and small regional producers. We’re so grateful — and now it’s our turn to send a thank you back your way. You’ll earn rewards on just about everything you buy at New Seasons Market. Plus, you’ll get double the points when you support our collaborative and unique partnerships by buying New Seasons brand products made by small regional producers. Bring your own reusable shopping bags for even more points each time you visit the store. And, if you’re signed up for mobile and email communications, you’ll receive other special extras as well.

 

How do I join?

There are three ways to join:

  1. On your next shopping trip, just enter your mobile phone number on the pin pad during checkout.
  2. Visit newseasonsmarket.com/rewards to sign up online.
  3. Text NEIGHBOR to 54967.

After you enroll, you’ll get a quick text to verify everything and complete your enrollment. You’re in!

 

How do I earn points?

Enter your mobile phone number before inserting your payment card at checkout and you’ll earn 1 point per dollar on *almost everything you buy. And, when you buy New Seasons brand products, you’ll earn two points for every dollar spent. Plus, on every visit you bring your own reusable shopping bags, you’ll get an extra 10 points!
*A quick list of items you won’t be able to earn points with: alcohol, postage stamps, transit passes, bottle deposits, donations, taxes, fees, in-store events and services, and gift cards.

 

What products earn double points?

You’ll get double points per dollar spent on all New Seasons brand products. These include: New Seasons Market Partner Brand products, often made in partnership with small, regional businesses; and Made items—chef-inspired goodies made by or for New Seasons Market.

Partner brand product image

 

What do I get with my points?

As soon as you earn 500 points, you’ll automatically get a $5 reward on your account to spend next time you’re at the store. We’ll notify you as soon as you hit 500 points—and then, your point balance will reset and you’ll immediately start earning points towards your next $5 reward.

 

Do my points and rewards expire?

Your points will only expire after one full year of no activity. Otherwise, you can continue earning towards a reward every time you shop. Rewards expire after 60 days.

 

Can I stack my rewards with other coupons or offers?

Yes! Your rewards are yours—you can use them however you’d like. You choose when to use them, and are welcome to combine them with other offers. If you happen to earn another 500 points before you spend your reward balance within 60 days, you’ll have another $5 reward added to your balance.

 

Do I have to be signed up for Neighbor Rewards to get e-receipts?

Yes, you’ll need to identify yourself each time you check out with either your enrolled mobile phone number or recognized payment card. Once you create a profile at newseasonsmarket.com/rewards, you can sign up for e-receipts and update your contact preferences at any time.

 

Do I need to join Neighbor Rewards to get sale prices?

Not at all! All customers will continue to have access to sales, and only those enrolled in Neighbor Rewards will earn points for their purchases.

 

I’m already signed up for New Seasons emails. Do I still need to join Neighbor Rewards?

Yes! Since Neighbor Rewards is all-new, you’ll need to join using your mobile phone number—it’s how we’ll add points and access your account when you check out. Once you’ve joined with your phone number, make sure to connect your email address by completing your online profile at www.newseasonsmarket.com/rewards.

 

Where can I update my information and track my points and reward balances?

Visit www.newseasonsmarket.com/rewards to create your profile. From there, you can update your account information, change your contact preferences, opt in to e-receipts and track your points and rewards. To quickly check your points and rewards balance, you can also text “BALANCE” to 54967 if you’re signed up for text notifications. 

 

Can I combine accounts with a household member?

Each Neighbor Rewards account has one account owner—and can only have one mobile phone number, email address and name attached to it. If your family wants to share an account to accumulate points, please choose one family member to be the primary account holder—and decide which mobile phone number and email address to use on your account. Each member of the household can then use the account by typing in that mobile phone number at checkout.

 

I forgot to put in my mobile phone number for a purchase. Can I still get my points?

You can check your points balance in your profile at www.newseasonsmarket.com/rewards or text “BALANCE” to 54967 if you’re signed up for text communications.
Don’t see your points? Go ahead and email NeighborRewards@NewSeasonsMarket.com; make sure to include your enrolled phone number and have your receipt info handy.

 

Can I participate in Neighbor Rewards if I don’t have a mobile phone number?

We encourage you to sign up with a cell phone number—if you have one—because that’s the best way to get the most out of the program with the easiest experience. However, we understand not everyone has or wants to use their cell phone to participate in Neighbor Rewards, in which case you’re welcome to use your landline phone number. The best way to join the program in this case is through the online customer portal at www.newseasonsmarket.com/join.

 

How do I change the phone number associated with my account?

Please email NeighborRewards@NewSeasonsMarket.com and include the phone number you signed up with and the number you want it changed to, and we’ll be happy to help. We encourage you to sign up with a mobile phone number to get the most out of the program.

 

Why are you asking for my dietary preferences?

Well, the more we know about you—how you choose to shop, and why you choose the things you do— the more we can tailor your offers and experiences to what matters to you. We care about your time, and want to be respectful of how often we email or text you. Understanding your dietary preferences is one way we can make sure we only send you what’s relevant.

 

Can I use my rewards for my New Seasons purchases online?

Unfortunately, not at this time. Please stay tuned for future updates on using your rewards towards online purchases.

 

Why don’t I earn points on alcohol?

Alcohol is a controlled substance in Oregon, Washington and California, restricting us from granting points on alcohol purchases. However, you can redeem a reward on any total purchase that may include alcohol.

 

Do you sell personal information like phone numbers or purchase history?

No, we will not sell your information. View our privacy policy here.

 

Other questions?

Still have questions—or need help with something? We have answers, and we’re here for you. Email NeighborRewards@NewSeasonsMarket.com and we’ll be happy to help! Please include your name, phone number associated with the account, and a description of your question, including when and where your transaction was made, if applicable.