Gift Card FAQs

How do I check my gift card balance?

For physical gift cards, check the back for the number to call.

For e-gift cards, click through from your email to check your balance online.

Why doesn’t my New Seasons Market gift card work for my Delivery or Pickup order on Instacart?

We work with Instacart to fulfill our Delivery and Pickup orders. Only Instacart gift cards work on the Instacart site. If you’d like to purchase an Instacart e-gift card go to and

•   Login or create an account

•   Click on the Account menu at the top right corner of the screen

•   Select “Buy Gift Card”

If you have questions or need assistance you can contact Instacart by emailing them at or calling 888-246-7822.

What is the most I can purchase at a time?

The limit per gift card is $500, and you may purchase a max of $2,000 in gift cards within one transaction.

Why didn’t I receive my e-gift card?

Check your spam or junk folder for your gift card email. If after two hours you haven’t received your e-gift card, please email to make sure the correct email address was typed in.

Where can I reload my gift card?

To reload your New Seasons gift card with additional funds, take it into any store. e-Gift cards can’t be reloaded at this time.

What if I used the wrong email?

Please email as soon as you can—and if you can, please attach your order confirmation. Then provide the corrected email address, recipient name, and gift card denomination.

Can you replace my card if it is lost or stolen?

Unfortunately gift cards are like cash—and cannot be replaced if lost or stolen.

What if I have more questions?

Please email Thanks so much!