New Seasons Market FAQ Archive - New Seasons Market
New Seasons Market

Can I order groceries online and pick up at the store?

Yes! We now offer pick up services via Instacart at four New Seasons Market locations – Nyberg Rivers, Happy Valley and Williams in Portland and Fisher’s Landing in Vancouver. Simply go to newseasonsmarket.com/instacart and select the “pickup” tab at the top of the page. You will be prompted to select your pick up store. Then simply start shopping! If you don’t see the “pickup” tab click on the address drop down and enter the zip code of the store where you want to pick up your groceries (97212 for Williams and 98683 for Fisher’s Landing).

What happened to GrubHub?

We no longer offer food delivery through GrubHub. We are exploring other take-out delivery options, but in the meantime check out our prepared meal and grocery options delivered by Instacart at newseasonsmarket.com/instacart.

Why can I no longer order groceries from New Seasons on Amazon Prime Now?

We’ve seen fewer customers ordering their New Seasons Market groceries through Amazon Prime Now, so as of June 1, we are no longer offering grocery delivery through the service. You can get same-day grocery deliveries from New Seasons Market through Instacart at instacart.newseasonsmarket.com.

What are your discount days?

We have two weekly discount days: On Military Tuesdays, veterans and current military receive 10% off most items. On Senior Wednesdays, our customers 65 and older receive 10% off most items.

What is your policy on selling cage-free eggs? Do you use them in your prepared foods department?

As a neighborhood grocery store, it’s important to us to provide a range of products that are accessible to ALL of our neighbors, including customers on a strict budget, a fixed income, or using SNAP benefits. Providing a low-cost option is important to us and we’re continually looking for a low-cost option that is also cage-free. Additionally, we support the Women’s Infant and Children program (WIC), which “provides funding for supplemental foods for low-income pregnant, breastfeeding and non-breastfeeding postpartum women, and to infants and children up to age five who are found to be at nutritional risk”.​ Unfortunately, WIC currently does not include cage-free eggs in their guidelines, so we wanted to stock an alternate egg option that would be available to WIC shoppers. We’ve been advocating for a change to this guideline for years and are continuing to do so.
 
We are committed to choosing cage-free eggs for the dishes we cook and serve, and use 100% cage-free eggs in all of the dishes prepared in our Central Kitchen and Bakery. Additionally, our private label Partner Brand ​eggs are all cage-free. ​

Which stores have a bar and growler station?

You can see locations of Growler Stations, Beers on Tap and Wine Bars on our Store Map.

Which stores bake their own bread?

The following stores bake their own bread: Seven Corners, Progress Ridge, Arbor Lodge, Williams, Fisher’s Landing, Slabtown, Concordia, Cedar Hills, Orenco Station, Mercer Island and Nyberg Rivers.

Where can I learn more about parking at New Seasons?

Call your store and ask about parking tips. Store phone numbers are listed on our Store Map.

How do I get my art and music in a New Seasons store?

Call your store and inquire about art and performances in the dining area.

How do I rent a community room at New Seasons?

We have community rooms at the following stores: Happy Valley, Woodstock (a small one!), Williams and Fisher’s Landing. Please call the store to inquire about reserving a community room.

How do I get involved in teaching a class at New Seasons?

Email class@newseasonsmarket.com.

Where can I find the classes offered at New Seasons?

Look up events by date, store, event name or event type on our Online Events Calendar.

How do I become a “Bag It Forward” partner?

Learn more about Bag it Forward here. We change our Bag it Forward partners every six months. Want to apply to be a Bag It Forward partner? Please fill out this form and email it to donationsteam@newseasonsmarket.com.

How can I request a donation to my nonprofit?

Please fill out our donation form online. Please visit our Community page for more information about our giving.

How can I order flowers, food or wine for an event?

Call the store that you’d like to order from directly. Flower delivery is available upon request.

Where do I put my recyclables at New Seasons?

In-store customer recycling programs are offered for plastic film, cork, aluminum cans and Paktech plastic handles. See what recyclables are accepted here.

Can I return or exchange something I bought?

We want to make sure you’re happy with your purchase. If something is amiss, let us know and we’ll make sure you’re taken care of. Items in excess of $25 may require proof of purchase. ​

Where can I request to bring New Seasons to my neighborhood?

Click here to share your feedback with us. Select “General feedback” when sharing your location suggestion with us. Feedback from our customers is just one piece of the very complex decision-making process for new store locations and our aim for sustainable growth.

How can I get New Seasons to carry a certain product I love?

Click here to share your feedback with us.

How do I get my product on New Seasons’ shelves?

Click here to access our Sell to Us page.

How do I apply to work at New Seasons?

Click here to access our Work with Us page.

Discount Days

Military Tuesdays
10% off most items

Senior Wednesdays
10% off most items

New Seasons is proud to be a Certified B Corp. Logo of the BCORP © 2020 New Seasons Market