GROCERY DELIVERY & PICKUP

You can use New Seasons Online (shop.newseasonsmarket.com) or Instacart to place a delivery or pickup order. If you prefer to use Doordash we offer delivery through their service.

To browse or place an order, visit New Seasons Online at shop.newseasonsmarket.com. On our main website, there are many ways to navigate to New Seasons Online; any links to the Weekly Ad, for example, will take you to New Seasons Online's shoppable page of this week's sales. 

Although the New Seasons Online platform leverages the technology and convenience of Instacart, your New Seasons Online account will be different from your Instacart account. That said, you can still shop with us through the Instacart website and/or app, if you prefer.

• If you have a general question about New Seasons Online, please contact us at talktous@newseasonsmarket.com. 
• If you have a question about an order you placed through the Instacart website or app, you can contact Instacart by emailing them at help@instacart.com or calling 888-246-7822.
• If you have a question about a Doordash order please visit help.doordash.com  or, from the app, select the account logo on the bottom right of the screen and scroll down to "Get Help". You can also contact the Doordash support line at: 1-855-431-0459.

Although our new platform leverages the technology and convenience of Instacart, your New Seasons Online account will be a separate from your Instacart account. You can still shop with us through the Instacart website and app, if you prefer.

We honor all of the benefits of your Instacart+ membership on New Seasons Online, such as free delivery on orders $35 or more and 5% credit back on pickup orders. To connect your account, follow the instructions below:


1. If you haven't already, you must create a New Seasons Online account (this is separate from your Instacart account). To do this, go to www.newseasonsmarket.com, click "Log In / Register" in the top right corner, and follow the prompts from there.



2. Once you've created an account, navigate to shop.newseasonsmarket.com and click on My "Profile."  



3. Once on the account page, click the button on the right to "Import Account Info," which will take you to an Instacart website.



4. Log in to Instacart and follow the prompts to connect your Instacart+ membership with New Seasons Online. 


Once you do this, your Instacart+ benefits will be enabled! 

Unfortunately, the systems we use for online orders are unable to apply senior or military discounts at this time. 

Yes!* If you are shopping with us on New Seasons Online (shop.newseasonsmarket.com) or on Instacart or the Instacart app - see more details below. *Doordash orders do not receive Neighbor Rewards points at this time. 

• If you're shopping on New Seasons Online, all earned points will be automatically applied to your account without any additional action.  
• If you're shopping through Instacart's website or app and you already have a Neighbor Rewards account, simply enter your Neighbor Rewards number into the “card number” box below your order total at checkout on the Instacart site. You can also enter your Neighbor Rewards number under “loyalty cards” in your Instacart account.
  • If you don’t already have a Neighbor Rewards account, sign up here and start earning points!

Unfortunately, New Seasons Online does not have the capability to accept New Seasons gift cards at this time. Gift cards must be redeemed in-store.

Instacart:
New Seasons gift cards are not redeemable on the Instacart website or app as it is a third party site and only able to accept Instacart gift cards.
If you would like to purchase an Instacart e-gift card go to Instacart.com and 1) Login or Create an Account, 2) click on the Account menu at the top right corner of the screen, and 3) select “Buy Gift Card”.
If you have questions or need assistance you can contact Instacart by emailing them at help@instacart.com or calling 888-246-7822.

Doordash: 
New Seasons gift cards are not redeemable on the Doordash website or app as it is a third party site and only able to accept Doordash gift cards. 

If you would like to purchase a Doordash gift card, go to https://www.doordash.com/gift-cards for more information.

For physical gift cards, check the back for the number to call. 

For e-gift cards, the email you received contains a link you can use to check your balance online at any time. 

We work with Instacart & Doordash to fulfill our Delivery and Pickup orders. Only Instacart Gift Cards work on the Instacart site, and only Doordash Gift Cards work on Doordash.

The limit per gift card is $500, and you may purchase a max of $2,000 in gift cards within one transaction.

Check your spam or junk folder for your gift card email. If after two hours you haven't received your e-gift card, please email giftcards@newseasonsmarket.com to make sure the correct email address was typed in.

To reload your New Seasons gift card with additional funds, take it into any store. e-Gift cards can't be reloaded at this time.

Unfortunately gift cards are like cash—and cannot be replaced if lost or stolen.