Committed to Your Health

Updated November 27, 2021:

At New Seasons Market, the health and happiness of our staff, customers, and partners is important to us. We’re beyond grateful to have your trust for the past 20 years, and we’ll continue to do our part to ensure we’re navigating changes carefully and with the safety of everyone in mind. Fresh, seasonal foods from our local partners are arriving daily, and we’re working hard to ensure that you don’t miss out on any of the deliciousness by doing our best to create a safe and healthy shopping environment and experience.

illustration of a cart SHOPPING WITH US:

Store hours may vary by location. See all store hours here. In compliance with state mandates, face masks are required again for all customers, staff and vendors aged 5 years and older (preferably aged 2 years and older if tolerated), regardless of vaccination status, at all New Seasons Market stores in Oregon and Washington. By Santa Clara County ordinance, we require face masks for all customers, staff and vendors aged 2 years and older, regardless of vaccination status, while visiting the New Seasons Market Evergreen store. We’ll continue to offer our grocery delivery and curbside pickup services for customers wanting to skip the store altogether.

illustration of a masked womanSUPPORTING OUR STAFF:

We’re incredibly proud of our staff for their continued service to our community and actively adjust our pay and benefits policies to ensure they’re supported. We’ve maintained above-market pay and have employed additional coverage, including COVID-19 testing, access to vaccines through company-sponsored clinics, voluntary work options, daily staff symptom checks, and supplemental paid time off so staff can stay home if they have COVID-19 symptoms, are in quarantine, have tested positive, or are caring for a family member who has tested positive.

illustration of a spray bottleELEVATING CLEANING + SANITATION:

In addition to our usual rigorous sanitation and food safety procedures, we’re following public health authority recommendations by cleaning all staff and common areas with disinfectants proven effective at eliminating virus particles on surfaces. As our communities safely reopen, so are many of our store venues, including self-serve coffee, pastries and bulk cookies; self-serve olive bars; and indoor and outdoor seating areas. We are now accepting reusable water bottles and coffee cups. Sampling stations remain temporarily closed.

 


 

These are unprecedented times, and our community, like many around the world, continues to navigate this global pandemic. Since the start of the pandemic, we’ve published all confirmed staff cases of COVID-19 within our stores. All documented store cases are listed here.

In each instance, we contacted local health authorities and followed recommended cleaning guidance. We work diligently to confirm to the best of our ability that any staff member affected had limited prolonged close contact with customers, vendors or partners. All receive full pay during their recovery time at home.

We’ll continue to share any updates as things evolve. In the meantime, take care of each other, and please, help support your local farmers, fishermen, ranchers, and makers in our communities by choosing their products whenever possible!