Committed to Your Health
Updated June 3, 2021:
At New Seasons Market, the health and happiness of our staff, customers, and partners is important to us. We’re beyond grateful to have your trust for the past 20 years, and we’ll continue to do our part to ensure we’re navigating changes carefully and with the safety of everyone in mind. Fresh, seasonal foods from our local partners are arriving daily, and we’re working hard to ensure that you don’t miss out on any of the deliciousness by doing our best to create a safe and healthy shopping environment and experience.
SHOPPING WITH US:
Store hours may vary by location. See all store hours here. At this time, face masks are still required for staff, customers and vendors regardless of vaccination status. Face masks must be worn during all store hours by individuals aged two years and over for the duration of their visit. Customer capacity in our stores is in compliance with limits imposed by local authorities, and we continue to ask that customers maintain a safe social distance between themselves and others by following posted signs and any requests made by staff. For customers wanting to skip the store altogether, we’ve expanded our grocery delivery and curbside pickup services.
SUPPORTING OUR STAFF:
We’re incredibly proud of our staff for their continued service to our community and actively adjust our pay and benefits policies to ensure they’re supported. Staff members have been supplied cloth face masks for required use while working in-store, and we continue to encourage social distancing measures. We’ve maintained above-market pay and have employed additional coverage, including COVID-19 testing, access to vaccines through company-sponsored clinics, voluntary work options, daily staff symptom checks, and supplemental paid time off so staff can stay home if they have COVID-19 symptoms, are in quarantine, have tested positive, or are caring for a family member who has tested positive.
ELEVATING CLEANING + SANITATION:
In addition to our usual rigorous sanitation and food safety procedures, we’re disinfecting all staff and common areas and surfaces more regularly. As more community members become vaccinated, we’re safely reopening many of our store venues, including self-serve coffee, pastries and bulk cookies at all locations; self-serve olive bars at select locations; and outdoor seating areas and bars at select locations. Indoor deli seating areas and sampling stations remain temporarily closed.
These are unprecedented times, and our community, like many around the world, continues to navigate this global pandemic. Since the start of the pandemic, we’ve published all confirmed staff cases of COVID-19 within our stores. All documented store cases are listed here.
In each instance, we contacted local health authorities and followed recommended cleaning guidance. We work diligently to confirm to the best of our ability that any staff member affected had limited prolonged close contact with customers, vendors or partners. All receive full pay during their recovery time at home.
We’ll continue to share any updates as things evolve. In the meantime, take care of each other, and please, help support your local farmers, fishermen, ranchers, and makers in our communities by choosing their products whenever possible!