Updated April 4, 2020:
At New Seasons Market, the health and wellness of our staff, customers, and community has always been our #1 priority. We are honored to have your trust for the past 20 years, and as the challenges posed by novel coronavirus (COVID-19) continue to evolve, we want you to rest assured we are doing everything we can to support the safety and well-being of our entire community. This means keeping you updated on the actions and precautionary measures we are thoughtfully taking, including:
• Supporting our Staff: We made a commitment on day one to take care of our people. We are incredibly proud of our staff for their continued service to our community and continue to actively adjust our pay and benefits policies to ensure they are supported as we follow current developments. We strongly encourage staff to stay home when sick, and are offering supplemental paid time off to care for themselves or family members during an illness or unexpected childcare needs. Additionally, we are paying a bi-weekly bonus for their continued service to our community, increasing our staff discount to 30%, and reserving time before opening and after closing to allow time for our staff to do their shopping. In following health authorities’ recommendations, we are actively providing staff with cloth face coverings to use as masks, as well as additional safety guidance and elevated sanitation practices.
• Capacity Limits and Social Distancing: To provide extra space and service to our community, we have instituted temporary store capacity limits at all locations and have employed new waitlist technology at some locations that gives customers the option to join a waitlist queue via text with their mobile phone upon arrival at the store. We ask that families please select one member to do the shopping whenever possible and to limit store visits to 30 minutes or less to help minimize potential wait times and maintain a healthy distance of 6ft between other customers and staff members. Other health and safety measures include managing the flow of traffic, the installation of protective plexiglass guards for our cashiers at all registers, and added in-store signage that helps demonstrate a healthy social distance at checkout, as well as service counters to help accommodate customers as they navigate these changes.
• Community Care Shopping Hours and Extended Senior Discount:
8am-9am Community Care Hour
9am-8pm Everyone Welcome
We encourage those at risk for serious illness to take advantage of grocery delivery or enlist family members to shop in their place. However, we know that is not always possible, so we have made temporary changes to our store hours to better accommodate our high-risk community, including immunocompromised, pregnant and senior customers. We have also temporarily extended our Wednesday Senior Discount days to all hours, every day of the week.
• Temporary Change in Store Hours: All New Seasons Market stores have shifted to open at 9am and close at 8pm. This change will be in effect until further notice to accommodate Community Care Hour and allow our staff the necessary time to stock shelves and prepare our stores for customers.
• Reusable Bags and Beverage Containers: To help ensure the safety of our staff and community, we are temporarily suspending the use of reusable beverage containers and reusable bags at all locations. If your preference is to bag your own groceries, we understand. Just let your cashier know—they are there to support you!
• Return Policy: To limit unnecessary trips to the store and product coming in from households, we have temporarily suspended in-store returns. We want to make sure you are happy with your purchase, so if there is an issue, please email us at TalkToUs@newseasonsmarket.com to initiate our current refund process.
• Temporary Venue and Station Closures:In order to prioritize the health and safety of our staff and community, the following are temporarily closed: coffee bars, seating and dining areas (this extends to the use of our durable serve-ware, cups and utensils), bottle redemption, sampling, classes and in-store events. These closures are in effect through April.
• Limited Stock: We are working hard to keep our shelves full, our stores clean, and everyone healthy. However, due to increased demand, you may experience limited inventory and delayed grocery deliveries. We have also implemented purchase limits on certain critical items to ensure that there is enough product to go around.
• Following Guidance from the Centers for Disease Control and Prevention (CDC): We are following the CDC’s guidance to continue our best practices to wash hands often, wear cloth face coverings, avoid touching of the face, stay home while sick, cover coughs or sneezes with a tissue and throw the tissue away, and frequently clean and disinfect surfaces. We have also added sani-wipes stations at entrances for shopping carts and baskets, and hand sanitizer stations for our staff and customers in high-traffic areas, including our prepared foods stations and check stands. We are disinfecting common areas more frequently, in addition to our usual rigorous sanitation and food safety procedures.
• Employment Opportunities: In the wake of recent restaurant and bar closures, food service industry workers in our communities are certainly feeling the effects. For those seeking employment, we are looking for dedicated, community-driven people to join our awesome team. If you’re interested, please visit our Work With Us page.
• Additional Health Resources: We are equipping our stores and staff members with resources, including in-store sanitation signage and available health resources through our employee assistance program. We also encourage all staff, partners and customers to stay informed with the most up-to-date information from federal and state health agencies:
In the event that we are notified of a store exposure, we will work with health officials to take appropriate action, including promptly and temporarily halting operations at the location to allow for thorough cleaning and disinfection prior to resuming store operations. Affected staff will be supported during this process until they can return.
We are closely monitoring the situation and taking guidance from federal, state and local health authorities on how to best address new updates as they are available. We will continue to share any updates regarding the actions we are taking to keep our communities healthy. In the meantime, take care of each other. We’re all in this together.