New Seasons Market Committed to your Health - New Seasons Market

Committed to your Health

Updated May 5/19/2020:

At New Seasons Market, the health and happiness of our staff and customers is important to us. We’re beyond grateful to have your trust for the past 20 years, and as we start to see some gradual reopenings in our communities, we will continue to do our part to ensure that we’re navigating changes carefully and with the safety of everyone in mind. Fresh, seasonal foods from our local partners are arriving daily, and we’re working hard to ensure that you don’t miss out on any of the deliciousness, including:

illustration of a masked womanSUPPORTING OUR STAFF:

We’re incredibly proud of our staff for their continued service to our community and continue to actively adjust our pay and benefits policies to ensure they’re supported. Staff members have been supplied cloth face coverings for required use while working in-store, and we’re conducting symptoms checks at the start of every shift. We’ve offered ongoing support to staff members who have tested positive for COVID-19, this includes paying for their leave of absence and covering the cost of any necessary COVID-19 testing.

 

illustration of a shopping cart PRIORITIZING CUSTOMER SAFETY:

We’ve reserved the first hour that our stores are open for Community Care Hour, a time to provide space and any extra accommodations to our high-risk community. We’re following the CDC’s guidance to require facial coverings for all store visitors aged two years and older. Additionally, we’ve thoughtfully made space in our stores to allow safe distancing between customers and staff by limiting store capacity, creating one-way aisles, installing directional signage and protective plexiglass screens at checkout. For customers wanting to skip the store altogether, we’ve expanded our grocery delivery and curbside pickup service.

 

illustration of a spray bottleELEVATING CLEANING + SANITATION:

In addition to our usual rigorous sanitation and food safety procedures, we’re disinfecting all staff and common areas and surfaces more regularly. We’ve also temporarily suspended in-store product returns, the use of reusable shopping bags, and deli seating areas, bottle redemption, and sampling stations will remain closed at this time. In order to allow our staff to restock shelves, store hours may vary by location. Please check our website to see the most up-to-date hours for your neighborhood store.

 


 

These are unprecedented times, and our community, like many around the world, has been touched by this global pandemic. After confirming that a staff member at one of our stores tested positive for COVID-19, we temporarily closed the location, notified the local health authorities, and paid all staff while they were recovering at home. While we were not required to close the store, we chose to for the health and safety of our community. The store was deep cleaned in partnership with a third-party sanitation company before reopening to the public.

We will continue to share any updates as things continue to evolve. In the meantime, take care of each other, and please, help support your local farmers, fishermen, ranchers, and makers in our communities by choosing their products whenever possible!