Updated August 6, 2020:
At New Seasons Market, the health and happiness of our staff and customers is important to us. We’re beyond grateful to have your trust for the past 20 years, and as we start to see some gradual reopenings in our communities, we will continue to do our part to ensure that we’re navigating changes carefully and with the safety of everyone in mind. Fresh, seasonal foods from our local partners are arriving daily, and we’re working hard to ensure that you don’t miss out on any of the deliciousness, including:
Our stores have returned to normal hours, though they may vary by location. See all store hours here. We ask that visitors continue to observe from open to 9am daily as Community Care Hour, a time to allow our at-risk population to do their shopping safely. Please note, our Senior discount is available on Wednesday only. Cloth facial coverings are required during all store hours and must be worn by visitors aged two years and over for the duration of their shopping trip. We’re excited to announce that reusable shopping bags are back! We just ask that customers only shop with clean bags, and that they bag their own groceries at checkout. Additionally, we ask that customers continue to maintain a safe social distance between themselves and others by following posted signs and any requests made by staff. For customers wanting to skip the store altogether, we’ve expanded our grocery delivery and curbside pickup services.
We’re incredibly proud of our staff for their continued service to our community and continue to actively adjust our pay and benefits policies to ensure they’re supported. Staff members have been supplied cloth face coverings for required use while working in-store, and we’re conducting symptoms checks at the start of every shift. We’ve offered ongoing support to staff members who have tested positive for COVID-19, which includes paying for their leave of absence and covering the cost of any necessary COVID-19 testing.
In addition to our usual rigorous sanitation and food safety procedures, we’re disinfecting all staff and common areas and surfaces more regularly. We’ve also temporarily closed the deli seating areas, and our sampling stations.
These are unprecedented times, and our community, like many around the world, has been touched by this global pandemic. We have confirmed staff cases of COVID-19 at the following stores:
Concordia (confirmed cases are separate and unrelated)
• Staff member tested positive on July 25, last worked in the store on July 19.
• Staff member tested positive on August 6, last worked in the store on August 2.
• Staff member tested positive on July 22, last worked in the store on July 22.
• Staff member tested positive on April 18, last worked in the store on April 14.
Seven Corners (confirmed cases are separate and unrelated)
• Staff member tested positive on June 8, last worked in the store on June 4.
• Staff member tested positive on June 26, last worked in the store on June 13.
• Staff member tested positive on June 28, last worked in the store on June 23.
• Staff member tested positive on July 9, last worked in the store on July 7.
In each instance, we contacted local health authorities and followed recommended cleaning guidance. We work diligently to confirm to the best of our ability that any staff member affected had limited contact with customers, vendors or partners. All receive full pay during their recovery time at home. The health and safety of our staff and customers is our top priority and we err on the side of caution when making decisions regarding temporary store closures, cleaning procedures and isolation of additional staff members.
We will continue to share any updates as things continue to evolve. In the meantime, take care of each other, and please, help support your local farmers, fishermen, ranchers, and makers in our communities by choosing their products whenever possible!