Committed to your Health
Updated October 16, 2020:
At New Seasons Market, the health and happiness of our staff, customers, and partners is important to us. We’re beyond grateful to have your trust for the past 20 years, and we will continue to do our part to ensure we’re navigating changes carefully and with the safety of everyone in mind. Fresh, seasonal foods from our local partners are arriving daily, and we’re working hard to ensure that you don’t miss out on any of the deliciousness by doing our best to create a safe and healthy shopping environment and experience.
SHOPPING WITH US:
Store hours may vary by location. See all store hours here. We ask visitors to help us observe Community Care hours from 7-8 am on Wednesdays and Saturdays at all stores to help spread traffic out and allow for better social distancing for our at-risk neighbors. Please note, our Senior discount is available on Wednesday only. Cloth facial coverings are required during all store hours and must be worn by visitors aged two years and over for the duration of their shopping trip. We welcome the use of reusable bags in our stores. We just ask that customers only shop with clean bags. Additionally, we ask that customers continue to maintain a safe social distance between themselves and others by following posted signs and any requests made by staff. For customers wanting to skip the store altogether, we’ve expanded our grocery delivery and curbside pickup services.
SUPPORTING OUR STAFF:
We’re incredibly proud of our staff for their continued service to our community and actively adjust our pay and benefits policies to ensure they’re supported. Staff members have been supplied cloth face coverings for required use while working in-store, and we continue to encourage social distance measures. We have maintained above-market pay and have employed additional coverage, including COVID-19 testing, voluntary work options, daily staff symptom checks, and supplemental paid time off so staff can stay home if they have COVID-19 symptoms, are in quarantine, have tested positive, or are caring for a family member who has tested positive. A 30% staff discount has also been extended through the end of the year.
ELEVATING CLEANING + SANITATION:
In addition to our usual rigorous sanitation and food safety procedures, we’re disinfecting all staff and common areas and surfaces more regularly. We’ve also temporarily closed deli seating areas and sampling stations.
These are unprecedented times, and our community, like many around the world, has been touched by this global pandemic. We have confirmed staff cases of COVID-19 in the last 30 days at the following stores:
• Staff member disclosed positive test result on September 28, last worked in the store on September 22.
• Staff member disclosed positive test result on October 9, last worked in the store on October 8.
• Staff member disclosed positive test result on September 19, last worked in the store on September 19.
• Staff member disclosed positive test result on September 26, last worked in the store on September 19.
• Staff member disclosed positive test results on October 14, last worked in the store on October 10.
• Staff member disclosed positive test results on October 16, last worked in the store on October 14.
• Staff member disclosed positive test result on September 30, last worked in the store on September 25.
All previous store cases are listed here. In each instance, we contacted local health authorities and followed recommended cleaning guidance. We work diligently to confirm to the best of our ability that any staff member affected had limited prolonged close contact with customers, vendors or partners. All receive full pay during their recovery time at home. The health and safety of our staff and customers is our top priority and we err on the side of caution when making decisions regarding temporary store closures, cleaning procedures and isolation of additional staff members.
We will continue to share any updates as things continue to evolve. In the meantime, take care of each other, and please, help support your local farmers, fishermen, ranchers, and makers in our communities by choosing their products whenever possible!