Where can I reload my gift card?
To reload your New Seasons gift card with additional funds, take it into any store, or call your store to reload it by phone.
What should I do if I want my order sent to me?
If you want your order sent to yourself, please click the “same as billing” box on the order form—or just enter your information within the recipient area.
What if I used the wrong delivery address?
Please email email@example.com as soon as you can—and if you can, please attach your order confirmation. Then provide the corrected delivery information, recipient name, and gift card denomination.
Can you replace my card if it is lost or stolen?
Unfortunately gift cards are like cash—and cannot be replaced if lost or stolen.
How do you send my order?
We ship via regular USPS mail! Yay, Postal Service!
Is there tracking information?
We send our order out via regular USPS mail so, unfortunately, we do not have tracking information at this time.
How long will it take for my order to arrive?
It can take anywhere from 2-5 business, depending on the Postal Service. Please allow for longer delivery time with holidays.
When will my order be shipped?
We include an estimated ship date on the top of our order page. Orders are shipped within 1-2 business days. We process orders Monday through Friday only.
What if I have more questions?
Please email firstname.lastname@example.org. Thanks so much!
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