New Seasons Market Gift Card FAQs - New Seasons Market

Gift Card FAQs

Why doesn’t my New Seasons Market gift card work for my Delivery or Pickup order on Instacart?

We work with Instacart to fulfill our Delivery and Pickup orders. Only Instacart gift cards work on the Instacart site. If you’d like to purchase an Instacart e-gift card go to Instacart.com and

•   Login or create an account

•   Click on the Account menu at the top right corner of the screen

•   Select “Buy Gift Card”

If you have questions or need assistance you can contact Instacart by emailing them at help@instacart.com or calling 888-246-7822.

What is the most I can purchase at a time?

You can purchase up to $500 in gift cards within one transaction.

Why didn’t I receive my e-gift card?

Check your spam or junk folder for your gift card email. If after two hours you haven’t received your e-gift card, please email giftcards@newseasonsmarket.com to make sure the correct email address was typed in.

Where can I reload my gift card?

To reload your New Seasons gift card with additional funds, take it into any store, or call your store to reload it by phone. e-Gift cards can’t be reloaded at this time.

What if I used the wrong email?

Please email giftcards@newseasonsmarket.com as soon as you can—and if you can, please attach your order confirmation. Then provide the corrected email address, recipient name, and gift card denomination.

Can you replace my card if it is lost or stolen?

Unfortunately gift cards are like cash—and cannot be replaced if lost or stolen.

What if I have more questions?

Please email giftcards@newseasonsmarket.com. Thanks so much!