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| Answers To - Our Products |
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| Where can I find information on your advertised weekly specials? |
| You’ll see a link in the top navigation bar on every page of the website called “Weekly Specials.” |
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| What makes “buying local” so great? |
| When you buy local, you support the farmers, ranchers, fishers and manufacturers who make up our regional food system. You help to re-establish the time honored relationship between the farmer and the eater. You support smaller farms that are more likely to use sustainable agricultural practices. And you help build our regional food economy, ensuring there will be farms in our community and protecting our food security for years to come. |
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| What does “Home Grown” mean? |
| At New Seasons Market, we make it easy for you to vote with your dollars – just buy “Home Grown.” Home Grown products are grown, caught or produced in Oregon, Washington, or Northern California. Because Home Grown produce was likely harvested in the last couple of days, you'll eat fresher and better tasting food. You'll also help protect our environment. The average distance food travels from farm to plate is 1,500 miles. Home Grown food doesn't have to go as far. This reduces carbon dioxide emissions and other negative aspects of our fossil fuel transportation system. |
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| Where can I find more information about organic food labeling? |
| If you want to learn about organic food growing practices, or the differences between difference grades of “organic,” select “Our Community” from the left-hand menu and then click on “What is Organic?” |
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| What if I want you to carry a product that I can’t find in your stores? |
| If you would you like us to consider carrying a specific product, or want to comment on our customer service or ask a question on any topic, please email our Community Relations Desk at: talktous@newseasonsmarket.com |
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| Who can I contact if I want to sell my product at New Seasons Market? |
| First you’ll want to select “Sell to Us” from our left-hand menu. Then you can click on “Vendor Application” for an online application form. Make sure to also check information relevant to your product category, as each department has a similar, but slightly different, set of instructions. |
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| Answers To - Our Stores |
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| Where can I find a list of store addresses and contact numbers? |
| From our homesite, click on the “Our Stores” link, either on the top navigation bar or from the left-hand menu. |
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| Does New Seasons Market offer catering services? |
| Yes we do. Please select “Catering Info” from the left-hand menu to learn more. |
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| Which New Seasons Market stores have a Pharmacy? |
| We operate full service pharmacies at our Arbor Lodge, Happy Valley and Seven Corners stores. Our pharmacies are integrative, meaning we combine conventional medicine with alternative options. We can fill all of your prescription needs and we accept most insurance plans. You can count on us to fill your prescriptions in a timely and friendly manner. For more information, select “Our Pharmacies” from the left-hand menu. |
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| What special services do the Pharmacies offer? |
| We specialize in compounding—customizing medications prescribed by your doctor. Our compounding services include bio-identical (natural) hormone replacement therapy for women and men, pediatric formulations, pain management, customized dosage forms and customized formulas free of dyes and potential allergens. We also have an extensive medicinary, offering professional supplement products to enhance your wellness needs. |
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| Answers To - Our Website |
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| Where can I get nutritional advice? |
| We have an amazing section on our website devoted to nutrition. To get started, select “Nutrition” from the left-hand menu. From here you’ll be able to view our nutrition class schedule, and access lots of articles on different topics written by our certified nutritionists. You can also find information about the personal consultations our nutritionists provide – a free service from New Seasons Market. Finally, you’ll find a link to “Healthnotes” – natural answers to your everyday health questions. |
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| Do you have recipes online? |
| You bet! With our One-Click Recipes you can find your favorite recipes; then add the ingredients to your online shopping basket in just one click. . |
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| Can I buy a gift card online? |
| Sure! Just click on the picture of the gift card on the left side of our home page. You can use a credit card to purchase cards in $10, $25, $50 or $100 increments.
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| Who should I speak to regarding press releases? |
| Please contact our Community Relations Manager, Claudia Knotek, at 503.473.8714. Her email address is claudiak@newseasonsmarket.com. |
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| Who can I contact about making a donation to a charitable organization? |
| To access our online donation application, select “Donations” from the left-hand menu, and then click on “Donation Request Form.” You may also contact our Community Relations Manager, Claudia Knotek, at 503.473.8714. Her email address is claudiak@newseasonsmarket.com. |
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| How do I sign up for your eNewsletters? |
| From the left-hand menu select “eNewsletters.” To subscribe simply input your email address and click on “Sign Up.”
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| What does it mean to “Choose your store?” |
| We’ve developed special homepages and content for each of our eight stores. If you choose to customize your homepage, you will find it easy to access information specific to your neighborhood – like community events and organizations. You can change “your store” anytime you like, or return to our “all stores” alternative. |
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| How can I learn about events at my neighborhood store? |
| For information about our weekly in-store tastings, select “Tasting Schedule” from the left-hand menu. If you’re interested in classes or events, select “Classes and Events.” For events and happenings in the neighborhoods surrounding our stores, select “Our Community” from the left-hand menu, and then click on “Neighborhood Links.” |
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| What’s available in the Online Deli? |
| Our Online Deli lets you place your order in advance, online. First you select “Online Deli” from the left-hand menu, then you select which store you will be picking up from. Once you’ve made your selections from our menu, you will be asked to select a time between 10 am and 8 pm. When you arrive at your store, the Deli will have your order waiting for you. You can eat it there or take it home with you – whatever is most convenient. Just pay on your way out. |
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| Answers To - Shop Online - Delivery |
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| What are your home delivery service fees? |
| The service fee for personal shopping and delivery is $9.95. |
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| When do you deliver? |
| We deliver seven days a week. |
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| Is there a minimum order for delivery? |
| No, there is no minimum order required. |
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| What if I am not home for a delivery? |
| If you're not at home when we come to make your delivery we will attempt to contact you at your alternate number on file to see if you might just be stuck in traffic or running an errand. We're sorry, but we're unable to leave your groceries unattended on your doorstep or back porch, but we will make another attempt to deliver if possible. When you do return home, please feel free to call our Help Desk at 503.827.4357, or from Clark County call 360.992.4357. The Help Desk is open Monday through Friday from 9am to 9pm and on Saturday and Sunday from 10am to 6pm. |
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| Should I tip my delivery person? |
| We appreciate that you might want to tip the person who did your shopping for you, but our Personal Shoppers do not accept tips. Why? At New Seasons Market our employees are paid above average wages and receive great benefits like health care for the whole family, 401K and profit sharing. So when it comes to tipping, we believe a smile and a thank you are all the tip we need. |
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| How do I schedule a delivery? |
| During the checkout process, you will have an opportunity to select a delivery time based upon current availability. Our delivery slots are from 12 to 2pm; from 3 to 5pm; and from 6 to 8:30pm. Delivery is available seven days a week. For same day delivery, you need to place your order at least four hours in advance. |
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| How do I change my delivery date? |
| You can make changes to your active order through the website up to 12 hours before your selected delivery or pick up time. To change your delivery date, click on "Express Shopping" on the top menu bar. Select "Previous/Active Orders," then choose "Update Order." If you then scroll down your screen you will see four options available. Select "Change Checkout Details." You will be prompted to enter your password, and then you will be directed through the checkout process again, with the opportunity to make changes such as changing from delivery to pick up, selecting a new delivery time, or changing your method of payment. |
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| How do I update my delivery address and directions? |
| Simply click on "My Account" and then select "Delivery Addresses." You will have the opportunity to make changes to an existing delivery address, or to add a new delivery address. |
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| “Why did you switch from paper to plastic?” |
| The simple answer is that we use fewer plastic tote liners to pack your groceries than paper bags, so fewer greenhouse gas emissions are generated. We asked a third-party environmental research group to conduct a life cycle analysis of paper bags versus plastic tote liners for our Online Shopping deliveries. It showed that on average using the plastic tote liner replaced 2.75 paper bags and reduced the generation of greenhouse gas emissions by 37.8%. Click here to learn more.
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| Answers To - Shop Online - How it Works |
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| What store is my order shopped out of? |
| Online orders are fulfilled from the closest delivery store depending upon your ZIP code.
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| Where is my order prepared? |
| We prepare and package all orders in-store. All foods are selected by our Personal Shoppers and handled with the utmost care in a clean environment. We adhere to strict health and safety regulations. |
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| How do you keep the food cold? |
| All frozen and refrigerated product is kept frozen and refrigerated until the moment it reaches your door. Once selected by our Personal Shoppers, your frozen product is kept in our freezers, and refrigerated product in our coolers, until the time of delivery. Each of our Sprinter delivery vans is equipped with two separate temperature-controlled compartments to ensure that frozen and refrigerated items stay the perfect temperature all the way to your door. |
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| Do you have weekly sales? |
| Just like in our "bricks and mortar" stores, our sales run from Wednesday through Tuesday. You will always be charged the prices in effect for the day your order is delivered or picked up at our store. |
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| How do I get help? |
| Our Help Desk is open Monday through Friday from 9am to 9pm and on Saturday and Sunday from 10am to 6pm. To reach our Help Desk you can call 503.827.4357, or from Clark County call 360.992.4357. You can also send an email directly to us at help@newseasonsmarket.com.
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| What if I want to return a product? |
| If the product you receive is not exactly what you want or if you don't like it for any reason, we'll take it back for a no-hassle return. We'll replace it or refund your money with a smile - we promise. Your Personal Shopper can return your product for you if you like. However, your Personal Shopper does not have access to your payment information, so you will be issued a gift card that will be promptly mailed to you. |
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| Are there any restrictions on ordering alcohol online? |
| There are a few things to know about ordering alcohol online:
1. You must be 21 years of age or older to purchase alcohol online.
2. A person aged 21 years or older must be present and sign for any online delivery or pick up that includes alcoholic beverages.
3. The Oregon Liquor Control Commission does not allow us to deliver beer and wine on a same day basis.
4. Washington state law forbids us from delivering alcohol across state lines. |
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| Can I order Catering? |
| At this time Catering is not available for online delivery and pick up. However, our Catering menu is located on our homesite at www.newseasonsmarket.com.
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| Answers To - Shop Online - My Account |
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| How do I update my email address? |
| Please click on "My Account" and then click on the "Email Address/Password" icon. |
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| How do I update my regular address? |
| Please click on "My Account" and then click on the "Delivery Addresses" icon. |
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| What do I do if I forget my password? |
| First, click on "My Account." Then click on "Forgot your Password?" You will then be asked to enter your email address. When you're finished click "Request." A new password will be emailed to you within a few minutes. Please note that as a security precaution, your registered credit card information will be deleted from your account when a new password is requested. You will be prompted to re-enter your payment information for your next online order. |
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| What if I would like to change information on my account? |
| By clicking on "My Account," you will have the opportunity to review and change your password, viewing preferences, delivery addresses and credit cards. You will also have access to your previous and active orders, and the ability to review and update your eNewsletter subscriptions. |
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| Answers To - Shop Online - Payment |
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| Do you accept New Seasons Market Gift Cards for payment? |
| Yes, we do. During the check out process you will arrive at a page called Payment Details. At this point you will be asked if you have a New Seasons Market Gift Card. There is a box where you can enter the number located on the back of the card. You will also be asked to enter the security code, which is the four digits located on the right hand side of the card. |
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| Do you accept New Seasons Market Scrip Cards for payment? |
| Yes, we do. During the check out process you will arrive at a page called "Payment Details." At this point you will be asked if you have a New Seasons Market Scrip Card. There is a box where you can enter the number located on the back of the card. You will also be asked to enter the security code, which are the four digits located on the right hand side of the card. |
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| Do you accept coupons? |
| We're sorry; we don't accept coupons at this time for Online Shopping. |
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| Why are the prices on some items listed as estimates?
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| Every wild salmon filet, every heirloom tomato, every fresh chevre is unique and varies slightly in size and weight. While you shop we show an estimated cost based on the weight you have selected for each weighted item. On the day of your delivery or pick up, our meat cutters, produce clerks and cheese counter staff will individually weigh each item and determine its final price. We will always come as close to your requested weight as possible. The actual prices charged to your credit card will be detailed on the itemized receipt you receive upon delivery or pick up.
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| What if my receipt is wrong? |
| If you realize a mistake has been made on your receipt while your Personal Shopper is still at your home, please point it out. If they are no longer there, you can contact our Help Desk. Our Help Desk is open Monday through Friday from 9am to 9pm and on Saturday and Sunday from 10am to 6pm. To reach our Help Desk you can call 503.827.4357, or if you're dialing from Clark County call 360.992.4357. You can also send an email directly to us at help@newseasonsmarket.com.
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| Can I receive a 10 percent case discount online? |
| Our online system is not set up to apply the 10 percent case discount that you would receive in our store. You'll still need to visit our store to receive that discount. |
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| Can I receive a 20 percent discount on cases of wine? |
| Yes, whether you order online or visit our store, you will receive 20 percent off your case of wine (mixed cases, too!). If you purchase the wine through our Online Shopping service, you will not see the discount reflected in your estimated total, but it will appear on your final receipt that you receive with your groceries. |
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| Can I receive a 10 percent senior discount online? |
| Absolutely! As long as you receive an order on a Wednesday and you’ve selected the “65 or better” box on your account, you’ll receive a 10 percent discount.
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| Answers To - Shop Online - Pick Up |
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| What are the store pick up fees? |
| The service fee for personal shopping and store pick up is $4.95. |
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| When do you offer store pick up? |
| We offer store pick up seven days a week. |
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| Which of your stores offer pick up? |
| All of our New Seasons Market locations offer the store pick up service. |
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| Is there a minimum order for store pick up? |
| No, there is no minimum order required. |
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| How does the pick up process work? |
| When you're on your way to the store, you can call us from your cell phone at the number provided on your confirmation email. If you call ahead we can be ready for you with your order when you arrive. Just park in the spot marked "Reserved for Online Shopping" and we'll be right out. If you haven't called ahead, you'll find a buzzer located on the "Reserved for Online Shopping" sign. |
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| What if I'm late for my pick up time? |
| Don't worry. Your order will be waiting for you when you arrive. |
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| Answers To - Shop Online - Website Tips |
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| How do I get help if I have a problem using the website? |
| Our Help Desk staff is happy to help you with any questions you have about how we operate our online shopping website. The Help Desk is open Monday through Friday from 9am to 9pm and on Saturday and Sunday from 10am to 6pm. To reach our Help Desk you can call 503.827.4357, or from Clark County call 360.992.4357. You can also send an email directly to us at help@newseasonsmarket.com.
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| How do I access product information? |
| To access nutritional information, ingredients, recipes, cooking tips and more, simply click on the product image or name and you will see a product detail page. Please note that we make every effort to provide you with accurate information regarding ingredients, nutrition, and production methods on our website. However, this information is gathered from many outside sources, and for this reason we cannot guarantee its accuracy. If you have specific dietary restrictions please contact the product supplier directly to ensure that all the information is correct. If you need help in obtaining contact information for a supplier we’d be happy to help. Just call or e-mail our help desk.
At the same time, product manufacturers change their packaging from time to time. Therefore it is possible that the image displayed on our website might not always match the product that you receive. If the product you receive is not exactly what you want, we'll gladly take it back for a no-hassle return.
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| Can I provide special instruction to the person picking my order? |
| Yes. If you would like to give your Personal Shopper helpful tips on how to best select your items, click on the "Special Instructions" icon. You can find this icon next to the price when you are looking at a list of products. Or if you are looking at a specific product detail page, you'll find an easy to use "Special Instructions" box where you can type your comments. |
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| What is the substitution policy and how does it work? |
| Our goal is to always have the products you order in stock. However, in the event we are unable to fill your order with the exact item you requested we are happy to provide a substitution.
Whether or not we substitute is always up to you. You can decide if you want us to substitute items on an individual basis or simply select "Yes" or "No"
under General Substitution Policy to apply your instructions to your entire order.
So how does it work? If you choose to allow substitutions, we will use our best judgment to try and find a suitable alternative. This may mean we substitute the same brand with another size. Or this may mean we find a similar product in another brand.
Sometimes the price of the substitution may be a little less, sometimes it may be a little more, but we will always try to make substitutions in your favor.
For example, if you order a Deschutes Seasonal Ale 12 pack and we're out of
12 packs, we might bring you two 6 packs. Or if you order Alpenrose milk and we¹re out, we may substitute Pacific Village milk. Of course we never want you to pay for something that you're not happy with. To view our return policy, please click here. |
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| How do I create a "My Favorites" list? |
| To add an item, you must be on the page with the product’s detailed information. To get there, click the product name or picture. To the right you’ll see a red star and the text, “This item is not on your favorites. To add this item to your favorites list click here." Click on the underlined words to add the item, and click again to remove it. Items that you’ve ordered three times will automatically be added to your list. Go to the Express Shopping area and click on "My Favorites" to view, edit and add items to your basket from your “My Favorites” list.
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| How do I save my order? |
| Items will remain in your basket automatically. To review items you've selected, simply click on "View Basket." |
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| How do I review my order once it has been placed? |
| Simply log on and click on "My Account" and then "Previous/Active Orders." You can then pick which order you would like to review. |
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| How do I add items to an existing order? |
| You can make changes to your active order up to 12 hours before your selected delivery or pick up time. If you want to add more items to your existing order, start by filling a new basket with only the items you'd like to add. When you have finished shopping for your new items, click on "Express Shopping" on the top menu bar. Select "Previous/Active Orders," then choose "Update Order." If you then scroll down your screen you will see four options available. Click on "Add current basket items to active order." You will be prompted to enter your password, and then click on "Confirm." You will receive an email confirming your changes. |
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| What if I want to make changes to my active order and it is less than 12 hours from my delivery or pick up time?
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| You can make changes to your active order through the website up to 12 hours before your selected delivery or pick up time. But not to worry, if it is less than 12 hours from your pick up or delivery time and you want to make changes, please contact our Help Desk at 503.827.4357 or 360.992.4357. |
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| Why can I place an order four hours ahead but must make changes 12 hours ahead? |
| Good question! The majority of orders are placed a day or two in advance. In these cases, we "shop" for your non-perishable goods ahead of time, then wait until the last possible moment to select your meat, seafood, produce and other perishable products. We know it sounds crazy considering all that is technologically possible these days, but once we begin shopping for your products, the handheld computers that hold your electronic shopping lists can't accept any changes to the order. But not to worry; if it is less than 12 hours from your pick up or delivery time and you want to make a change, please contact our Help Desk at 503.827.4357 or 360.992.4357 and we will do our best to satisfy your request. |
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| How do I cancel an order? |
| You can make changes to your active order through the website up to 12 hours before your selected delivery or pick up time. To cancel your order, click on "Express Shopping" on the top menu bar. Select "Previous/Active Orders," then choose "Update Order." If you then scroll down your screen you will see four options available. Select "Cancel order." You will be prompted to enter your password in order to confirm the cancellation. |
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| How do I request a product? |
| Our Help Desk staff is happy to follow up on your product questions. The Help Desk is open Monday through Friday from 9am to 9pm and on Saturday and Sunday from 10am to 6pm. To reach our Help Desk you can call 503.827.4357, or from Clark County call 360.992.4357. You can also send an email directly to us at help@newseasonsmarket.com. |
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| What are the minimum system requirements to use the online shopping service? |
Macintosh:
Safari 1.3.2
Mozilla 1.5
Windows:
Internet Explorer 6.0.2 Service Pack 2
Mozilla 1.5.0.7 |
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| Can I import the purchases I make in the store to my online account? |
| Yes, you can! Just tell your cashier in the store that you'd like to "Quick Start" your order. The cashier will ask for your phone number, and when you log into your online account, you'll be able to access your Quick Start purchases in both the "Express Shopping" and "My Account" sections of the Online Shopping site. There are some items that are not currently available online. These will not appear on your Quick Start list in your account. |
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| I signed up for Quick Start in the store. How do I get to my account online? |
| If you filled out the Quick Start brochure in the store, it may take up to 48 hours before your online account is active. Sign in using the email address you provided for us as your user name and the last four digits of your phone number as your password. |
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| How long does it take for my Quick Start purchases to appear online? |
| It may take up to 48 hours for your purchases to upload to your online account. |
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| Can I receive a 10 percent senior discount online? |
| Absolutely! As long as you receive an order on a Wednesday and you’ve selected the “65 or better” box on your account, you’ll receive a 10 percent discount.
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| Answers To - Work With Us |
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| Can I view job openings online? |
| Yes you can! Go to “Work with Us” and then “View Jobs.” You’ll need to scroll down your screen to see the listing of open positions. |
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| Can I apply for a job online? |
| I’m sorry, but we don’t offer an online application at this time. However we do offer a downloadable application in PDF format. Go to “Work with Us” and then click on “downloadable application.” Once you’ve completed the application, you can mail it to New Seasons Market, 2004 N Vancouver Ave., Portland, OR 97227. Please mark it “Attn: Recruiter.” You can also drop off your application at any of our stores in the drop box located near Solutions. |
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| How can I check on my application? |
| Unfortunately, due to the limited number of jobs we post and the large number of applications we receive, we're not able to respond to inquiries about the status of applications. But we promise to contact you if we find a match for your skills, knowledge, interests and experience. It sometimes takes a while for the right match to come up. So hang in there. After three months, you'll need to submit a new application if you're still interested in working with us. |
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